FAQ
1. What products does Rasi Ratna sell?
Rasi Ratna offers natural and semi-precious gemstones, gemstone-related products, Vastu items, Rudraksha, spiritual products and selected traditional/decorative items.
2. Are gemstones natural?
Product-specific information regarding the gemstone type, treatment and other characteristics is provided on the respective product page wherever applicable.
3. Can natural gemstones have inclusions?
Yes. Natural gemstones may contain inclusions and variations in colour, clarity, pattern and appearance.
4. Do you provide gemstone certificates?
Where a laboratory certificate or other documentation is included with a product, this information will be mentioned on the relevant product page.
5. Can I return a gemstone?
Eligible products may be returned subject to our Cancellation, Return & Refund Policy.
6. How long do I have to request a cancellation?
Cancellation requests can generally be made within 24 hours of placing the order, provided the order has not been dispatched.
7. How long does delivery take?
Orders are generally processed within 1–3 business days, followed by an estimated delivery period of approximately 3–7 business days, depending on the location.
8. Do you guarantee astrological results?
No. Traditional beliefs regarding gemstones are based on cultural practices and personal beliefs. Rasi Ratna does not guarantee any specific financial, medical, professional, relationship or astrological outcome.
9. Are gemstones a substitute for medical treatment?
No. Gemstones are not medical treatments and should not replace professional medical advice or treatment.
10. How can I contact Rasi Ratna?
11. Where is Rasi Ratna located?
Jal Tanki Gora, Jagganath Das Lane, Bankura – Raniganj Rd, More, Bankura, West Bengal – 722101, India.